Short Description

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.
We have 30,000 customer experience specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals.
Transcom is a global employer in an industry that depends upon strong, resourceful, talented people.


Job Description

Service Delivery and Performance

  • To own the updating of CIMWeb across all region
  • Create OPIs as required by Operations
  • Ensures that data is accurate and delivered on time on a daily basis to all internal customers
  • Reinforce and maintains data integrity across all campaigns in the region
  • To support the development and deployment of the agreed People – Process – Technology long-term strategy rollout

Development and Improvement

  • To suggest proactively on CIMWeb improvement areas
  • To support the business in terms of disputes on bonuses and performance metrics loaded in CIMWeb
  • To always meet or exceed commitments when engaged in existing and/or new projects
  • To identify value-added opportunities to increase client revenues and work with marketing in their implementation

Educational Background:

  • College Graduate with any course
  • Courses like BS Math, BS in any Engineering course, BS Accountancy, Computer Science, Computer Programming will be given priority

Work Experience:

  • At least 12 months experience in business and/or account analytics
  • Preferably with 6 months experience in BPO / Call Center industry
  • Experience in talking with internal stakeholders
  • Experience in the usage of Telephony reporting tools such as Avaya CMS
  • Experienced in using data warehouse solution such as CIMWeb


  • Proficient in MS Office Applications specifically the use of MS Excel
  • Average communication skills
  • Excellent customer service skills
  • Self-starter and independent
  • Above average analytical skills

Skills Required


About the Opportunity


What will the Candidate Learn?


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