Short Description

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.
We have 30,000 customer experience specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals.
Transcom is a global employer in an industry that depends upon strong, resourceful, talented people.


Job Description

his position requires effective communication skills for the following key focus areas (additional responsibilities may be added as the needs of the business change and expand):

  • Manage courses and offerings
  • Create and maintain course library’s
  • Configure course information such as version, pre-requisites and authoring.
  • Content archiving and general server maintenance
  • Mapping of course classification and system navigation
  • Configure online course assessments and surveys
  • Record and administer audio assessments
  • Manage the Transcom University inbox, responding to general enquires, troubleshooting and work requests within the service level agreement.
  • Work and collaborate with other members of the learning and development team and other functional units of the organization such as operations and quality.
  • Communicate Transcom University updates to the business such as system enhancements, outages and course offerings.
  • Manage learning requests
  • Track and approve course enrolments
  • Create audience groups for prescribed training such as compliance training
  • Schedule and manage webinar reservation
  • Provide basic support and troubleshooting
  • Escalate to 2nd level support team issues with the system and communicate with the business
  • Evaluate system and recommend enhancements
  • Run standard and adhoc reporting on assessment and survey scores, as well as Transcom University utilization, enrollments and learning plans
  • Maintain Database including administrator rights, user accounts, current/legacy content, and glossary bank maintenance


  • Candidate must possess at least a Bachelor's/College Degree , any field.
  • Required skill(s): HTML, JavaScript, Adobe PhotoShop, Macromedia Flash, CSS.
  • At least 2 years working in a learning and development environment, or knowledge management.
  • Working experience with an LMS (learning management system) or CMS (content management system) as a trainer, administrator or end user.
  • Have worked with numbers and understand basic mathematics needed for reporting, analysis
  • Have worked in a data-driven environment
  • Applicants must be willing to work in PASIG CITY.
  • Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.

Technical Design Skills:

  • Knowledge for:
    • elearning publishing/authoring software such as adobe captivate or articulate
    • Html Coding
    • Photoshop
    • SCORM standards
  • Strong editorial skills, including scheduling and tracking deliverables
  • Ability to be detail oriented and organized
  • Proven ability to manage many simultaneous projects to meet business goals and objectives
  • Strong written and verbal communication skills; able to deliver clear, concise information and direction to partners and internal teams
  • Highly technology literate; quickly learns new applications and tools
  • Ability to effectively solve problems, make decisions and take action, exercising appropriate judgment
  • Understanding of basic Instructional Design and Learning Theory Concepts
  • Ability to be flexible, resilient and adaptable to changing priorities
  • Strong team player who works toward personal team and company g



Skills Required


About the Opportunity


What will the Candidate Learn?


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