Short Description

providing consistent high quality customer service and support for Baker and McKenzie’s Global Applications and systems.

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Job Description

  • Assist in providing level 1 initial assessment and troubleshooting of inbound issues.
  • Answers end users’ questions when possible and appropriate.
  • Assist in resolution of issues efficiently and professionally. 
  • Maintain a working knowledge of supported systems.
  • Follow Global Help Desk procedures, policies and processes diligently and accurately.
  • Any other project or tasks assigned by management.
 
 

Requirements

  • Computer Literate
  • Good verbal, written, communication skills
  • Ability to quickly learn and understand new technology and applications.
  • Has initiative, sense of responsibility and commitment to work
 
 

Skills Required

Microsoft Office
 
 

About the Opportunity

This position will assist in providing consistent high quality customer service and support for Baker and McKenzie’s Global Applications and other supported systems for the duration of the training.

 
 

What will the Candidate Learn?

 
 

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