Maersk Group has five core businesses which include Maersk Line, APM Terminals, Maersk Oil and Maersk Drilling and Services and Other Shipping. Through these companies and several others, the Group employs roughly 89,000 people and generated 47 billion US dollars in revenue in 2013. When the Global Service Centres (GSC) was established in 1999, the main focus was to provide off shoring opportunities and solutions to the shipping and logistics business units of the Maersk Group, particularly for Maersk Line. But as the GSCs’ competencies grew, other business units of the Group also started migrating their processes to the Global Service Centres. The GSCs are located in Manila, Philippines; Chengdu, China; and Pune, Chennai, Mumbai in India handling the service delivery and business relationship management for Maersk Group business units.
The Maersk Global Service Centres (GSCs) are the official shared service centres for the A.P. Moller - Maersk Group (APMM). We partner with APMM companies to identify offshoring opportunities and to provide efficient, effective and continuously improving process solutions.
The shared service centres of APMM are offshored to three GSC locations: China, India and the Philippines. At the moment the global service centres have deployed more than 12,000 employees across the various sites.